Shipping Methods
Our “$5 Standard Shipping” option is either UPS Ground or USPS Priority Mail, depending on the weight and size of the item. Because UPS does not deliver to P.O. boxes, we strongly recommend that you provide a physical delivery address to avoid delaying shipment. If USPS does not deliver to your physical address, we recommend that you provide your P.O. box on address line 2, underneath your physical address.
Standard shipping: All Standard Shipping orders ship via USPS or UPS, whichever is most cost-effective. In general, orders weighing less than 1 lb. go USPS Priority Mail and heavier boxes ship UPS Ground. Orders placed Monday–Friday before 4:00 PM Eastern Time ship out the same day (except when an item is out of stock or an order is pending verification).
All packages destined for APO/FPO addresses ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered. Please contact us if your order takes longer than that to arrive. Packages shipping to Guam and the US Virgin Islands ship USPS. USPS shipments have a 70 lb. weight limit per package. If you are unsure of the weight of an item, please contact us.
* Next Day Air (Saturday): Our “$30 Overnight Shipping” option ships via UPS Next Day Air (Saturday) if available to your location. Delivery is guaranteed on Saturday; however, the delivery time depends on what is available for your location. Choosing this shipping method is the only time Saturday delivery is available. Orders placed Thursday 5:00 PM Eastern Time through Friday 2:00 PM Eastern Time ship out the same day to be delivered on Saturday (except when an item is out of stock or an order is pending verification).
* Time-definite shipments (Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a refund issued to reflect the service that was received. Refunds cannot be issued for delays caused by unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather or natural disasters, or when an ordered product is out of stock or has limited availability.
Shipping Locations
Anthony’s Caterers is proud to ship to all locations in the lower 48 states. Shipping to APO/FPO, Alaska, Hawaii, Puerto Rico, Guam and the US Virgin Islands is an additional charge.
Please note that there is an additional charge for expedited shipping methods.
We do charge for shipping to Canada; however, the charge covers all brokerage fees and taxes.
We do not ship to any other international locations.
There is a 70 lb. weight restriction per package on APO/FPO, Guam and US Virgin Islands orders.
Canada Shipping
If you really enjoy the food, service and excitement at Anthony’s Ristoranté and want to come visit us from Canada, Anthony’s Caterers will be more than happy to ship gift cards to Canada via UPS Ground with all brokerage and tax fees paid up front (additional charges apply). That means there are no additional fees to pay when your package arrives!
- No hidden fees or taxes
- No at-door delivery charges
- Local taxes and brokerage fees included in quote
- Canada orders ship via UPS Ground
- Packages trackable on UPS’s website
Note: Anthony’s Caterers is not able to ship to Canadian addresses with postal codes beginning with X, Y or Z.
Shipment Tracking
Anthony’s Caterers sends an email with the tracking number for every order placed with a valid email address once it has shipped. If you have not provided an email address, simply call us at 610-623-6900 with your transaction ID for tracking information.
Tracking numbers beginning with 1Z have been sent via UPS and can be tracked at ups.com.
Tracking numbers beginning with a 9 have been sent via US Mail and can be tracked at usps.com. Package movement is updated by USPS at the end of each business day, when there is information to update.
Damaged Shipments
We try our best to prevent damage to all packages during transit by packing each order carefully. From time to time, though, damage will occur despite our precautions.
If you receive an item that has been damaged in shipping, please call us within 72 hours of receipt and we will send you a new product and initiate a UPS/USPS claim for the item.
Please hold on to the original packaging and packing material, because UPS/USPS will in most cases need to inspect the items. A UPS/USPS representative will contact you to set up a convenient time to inspect and pick up the package for return. If UPS/USPS does not come to inspect the package, or does not take it with them when they do, please call us and we will send you a UPS/USPS return tag to send the damaged product back to us.
If you have not received your order even though tracking shows it was delivered, contact us within 15 business days to start a UPS/USPS tracer.
Undeliverable or Refused Shipments
Packages will be returned to us by the carrier if they cannot be delivered due to incomplete or incorrect addresses, are not picked up from a UPS/USPS facility, or if the recipient refuses delivery. All packages returned to us for these reasons can take up to 3 weeks to be processed. We may charge a 10% restocking fee at our discretion.
Missing Shipments
Occasionally packages are lost or misrouted in transit. Before contacting us, please note the following estimated delivery times for orders sent via Standard Shipping:
- East Coast: 1–3 business days
- Midwest: 2–4 business days
- Southwest: 3–5 business days
- West Coast: 4–6 business days
Please note that weekends and holidays do not count as shipping days (with the exception of Saturday for USPS packages, and Next Day Air Saturday delivery when chosen and paid for by you).
If your package shipped and hasn’t been received within the above guidelines, please contact us so we can investigate.
For missing UPS packages:
- A UPS trace investigation takes up to 8 business days to complete. If UPS is unable to locate the package after 8 business days, a replacement item may be shipped.
For missing USPS packages:
- We allow USPS an extra 7 business days after the expected delivery date to locate the package before we can ship a replacement item.
For missing packages shipped to an APO/FPO:
- Please note that the Military Postal Service Agency does not consider a package lost until 60 days after the date of mailing. If you still have not received your package after 60 days, please contact us and we will help you file a missing package inquiry with the MPSA. Once the inquiry is received, the MPSA will contact you to positively identify the owner and ship the item to the recipient should it be found.