How to Return a Product
If you need to return a product, please call us at 610-623-6900 or email info@anthonyscaterers.com within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number, which is required to process your return. Products (including packaging) must be returned in new, resalable condition.
If we sent you an incorrect (not the product you ordered) or defective item and you contact us at the above email address within 30 days of receiving your order, we will replace the product or process your return at no charge. Incomplete or damaged orders must be reported to the above email address within 72 hours to avoid return shipping fees. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defects when you receive your order, and before the item is used.
If a replacement product was sent, we will send you a UPS return tag to return the incorrect or defective product to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking and insurance, as we are not responsible for lost or damaged packages.
Return merchandise packages should be shipped to:
Anthony’s CaterersAttn: Returns
4990 State Road
Drexel Hill, PA 19026
Returns Policy
Returns will only be accepted within 30 days of the customer receiving the product, and only if a Return Merchandise Authorization (RMA) number has been issued. Anthony’s Caterers reserves the right to refuse any package returned without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays and the day the package is delivered).
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend UPS, FedEx or another carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an Anthony’s Caterers employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept the return of a damaged or defective item if it has been used. Please inspect all orders as soon as you receive them and contact info@anthonyscaterers.com within 72 hours.
If the product is damaged during shipment, Anthony’s Caterers will replace the product at no charge.
If a replacement product was sent, we will send you a UPS return tag to return the product to us. If the original item is not returned within 30 days, the customer will be responsible for the cost of the replacement item.
If any component of the returned product is missing, we reserve the right to reject the entire return or charge for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. Please note the non-returnable products below.
Anthony’s Caterers reserves the right to change or amend the return policy and procedures at any time without notice.
Defective Products
If you receive a defective product, please contact us within our 30-day return period and we will process your return free of shipping charges. Contact info@anthonyscaterers.com to process your return.
If a defect occurs outside our return period but within the manufacturer’s warranty, please contact the manufacturer directly to process your return. The manufacturer has sole determination of the outcome of the claim. As a courtesy, Anthony’s Caterers will be happy to help facilitate a review of the claim, but we have no final say in the manufacturer’s decision (approvals, denials, fees, etc.). This policy does not apply to gift cards.
Unauthorized Returns
If you return a product without first contacting our returns department at info@anthonyscaterers.com for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to process and we may charge a 10% restocking fee at our discretion. If your unauthorized return has not been processed within 3 weeks, please email info@anthonyscaterers.com.
Non-Returnable Products
Anthony’s Caterers gift certificates are non-refundable. They may only be exchanged in the case of a defect. If there is a noticeable issue with your gift card (defective product, arrives damaged, etc.), please contact us within our 30-day return period and we will process your exchange free of shipping charges. Contact info@anthonyscaterers.com to process your gift card exchange.
Gift Card Terms & Use
These terms and conditions apply to all Anthony’s Ristoranté and Anthony’s at Paxon physical gift cards issued by Anthony’s Caterers, referred to jointly as Anthony’s Caterers gift cards. These terms and conditions are subject to change without notice. Additional terms and conditions may apply.
- All US gift cards are redeemable at the specified location only. Anthony’s Ristoranté gift cards are only redeemable at Anthony’s Ristoranté of Drexel Hill, PA, and Anthony’s at Paxon gift cards are only redeemable at Anthony’s at Paxon of Broomall, PA.
- No expiration date; no fees.
- Not redeemable for cash.
- Not valid for banquet/private party functions.
- Lost, stolen or damaged cards replaced only with valid proof of purchase, to the extent of the remaining card balance.
- Not a credit or debit card.
- Check your gift card balance by calling 610-623-6900 or emailing info@anthonyscaterers.com with your gift card number.
- Receipt will show the remaining gift card balance.
- Physical gift cards may be reloaded at any time at the indicated restaurant.
- All terms enforced except where prohibited by law.