If you need to return a product, please call us at 610-623-6900 or email us at firstname.lastname@example.org within 30 days of receiving your order. We will issue a Return Merchandise Authorization (RMA) number which is required to process your return. Products (including packaging) must be returned in new, resalable condition.
If we sent you an incorrect (not the product you ordered) or defective item and you contact the above email address within 30 days of receiving your order, we will replace the product or process your return at no charge. Incomplete orders or damaged orders must be reported to the above email address within 72 hours to avoid return shipping fees. If for any other reason you need to return an item, you are responsible for all return shipping charges. Please check all merchandise for damage or defect when you receive your order, and before the item is used or installed.
In the case a replacement product was sent, we will send you a UPS Return tag to return the incorrect/defective product back to us. Otherwise, when shipping an item back to us, we recommend using a shipping method that offers signature confirmation, tracking, and insurance, as we are not responsible for lost or damaged packages.
Return Merchandise packages should be shipped back to us at the below address:
4990 State Road
Drexel Hill, PA 19026
Returns will only be accepted within 30 days of the customer receiving the product, and ONLY if a Return Merchandise Authorization (RMA) number has been issued. Anthony's Caterers reserves the right to refuse any package returned to us without authorization. Returns will be processed within ten (10) business days of receipt (not including weekends, holidays, and the day the package is delivered).
Customers are responsible for all return shipping charges unless they receive an incorrect (we shipped the wrong product) or defective item.
When shipping an item back to us, we recommend that you use UPS, FedEx or any other carrier that offers signature confirmation and insurance, as we are not responsible for lost or damaged packages. Only the signature of an Anthony's Caterers employee will suffice as proof of delivery. The customer agrees to bear all shipping and insurance charges, and all risk of loss during return shipment.
We will not accept a return of an item that is damaged or defective if it has been used/installed please inspect all orders as soon as you receive them and contact email@example.com within 72 hours.
If the product is damaged during shipment, Anthony's Caterers will replace the product at no charge.
In the case a replacement product was sent, we will send you a UPS return tag to return the product back to us. If the original item is not returned within 30 days the customer will be responsible for the cost of the replacement item that was sent.
If any component of the returned product is missing, we reserve the right to reject the entire return or impose additional charges for replacement of the missing component(s). The condition of the product will be determined at our discretion. Products sent back with damaged or missing packaging will be refused or returned to you at your expense. Please note the products that are NON-RETURNABLE below.
Anthony's Caterers reserves the right to change or amend the return policy and procedures at any time without notification.
If you receive a defective product please contact us within our 30 day return policy period, and we will process your return free of shipping charges. Contact firstname.lastname@example.org to process your return.
In the event of a defect that occurs outside our return policy, but within the manufacturer warranty, please contact the manufacturer directly to process your return. The manufacturer will have sole determination of the outcome of the claim. As a courtesy to our customers, Anthony's Caterers will be happy to try to facilitate a thorough review of the claim, but we have no final say in the decision made by the manufacturer (i.e. approvals, denials, fees, etc.). This policy will not apply to gift cards.
If you return a product without first contacting our Returns Department at email@example.com for a Return Merchandise Authorization (RMA) number, it will take up to 3 weeks to be processed and we may charge you a 10% restocking fee at our discretion. If your unauthorized return has not been processed within 3 weeks, please send an email to firstname.lastname@example.org.
Anthony's Caterers gift certificates are non-refundable. These products are only up for exchange in the case of a defect. If there is a noticable issue with your gift card (defective product, arrives damaged, etc.) please contact us within our 30 day return policy period, and we will process your exchange free of shipping charges. Contact email@example.com to process your gift card exchange.
These terms and conditions apply to all Anthony's Ristoranté & Anthony's At Paxon physical gift cards issued by Anthony's Caterers referred to jointly as Anthony's Caterers gift cards. These terms and conditions are subject to change from time to time without notice. Additional terms and conditions may apply.